Travelers read reviews before booking. Starply helps you respond to every guest review quickly and professionally — turning feedback into future bookings.
AI
Drafts every reply in your voice
1-click
Approve & post to Google
~10 min
Average setup time
Guests review at checkout or after travel — your front desk team is busy with current guests
Negative reviews about cleanliness or noise can tank your booking rate for months
Managing reviews across a hotel group or multiple properties is a full-time job
OTA reviews (Booking.com, Expedia) compete for attention alongside Google reviews
“Nice location and the room was clean, but the AC was broken and nobody fixed it during our 3-night stay. Breakfast selection was limited too.”
Jennifer & Mark, thank you for staying with us and for your candid feedback. We sincerely apologize about the AC issue — that should have been resolved same-day, and we're addressing this with our maintenance team to ensure it doesn't happen again. We've also noted your breakfast feedback and are expanding our morning menu. We'd love another chance to give you the experience you deserve. Please reach out to our guest services team for a special rate on your next stay.
Generated in ~1 second
AI drafts warm, hospitality-toned replies that invite guests back by name
Auto-reply to positive reviews so every happy guest feels personally acknowledged
Replies naturally mention your amenities, location, and unique selling points for SEO
Escalation alerts for reviews mentioning safety, hygiene, or staff misconduct
Multi-property dashboard — manage all your hotels from a single login
Sentiment analytics track guest satisfaction trends over time
Join hotels & hospitality businesses that save hours every week with AI-powered review management.
Join the waitlistLimited spots in the private beta. We'll email you the moment your seat opens.
Starply works for any local business that gets Google reviews